Shipping & Delivery
Last updated: September 22, 2026
This policy applies to products purchased directly through Willow & Fern Oasis. Products purchased through affiliate links are sold, shipped, and supported by the third-party retailer.
Order Processing
Processing time depends on the type of product ordered. Estimated production or processing times are listed on the applicable product page when available.
Orders placed on weekends or holidays may begin processing on the next business day. Processing time is separate from carrier transit time.
Print-on-Demand Products
Print-on-demand products are created after an order is placed. Production and delivery times vary by product and fulfillment provider.
Because these items may be produced by different fulfillment partners, an order containing multiple products may arrive in separate packages.
Live Plants
Live plants are prepared for shipment with care. Shipment may be delayed when extreme temperatures or other conditions could place the plant at unnecessary risk.
Some plants cannot be shipped to certain locations because of agricultural restrictions. If an order cannot be legally or safely shipped to its destination, the affected item will be canceled and refunded.
Please inspect live plants promptly after delivery. Damage claims must follow our Returns & Refunds policy.
Shipping Rates and Available Destinations
Available shipping methods, destinations, and charges are displayed during checkout. Shipping charges are calculated before payment is submitted.
Tracking
When tracking is available, it will be sent to the email address provided at checkout. Tracking information may take additional time to update after a shipping label is created.
Delivery Estimates
Delivery dates are estimates, not guarantees. Carrier delays, severe weather, holidays, address problems, and other circumstances outside our control may affect delivery.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after processing or fulfillment has begun.
Willow & Fern Oasis is not responsible for orders delivered to an address entered incorrectly by the customer.
Packages Marked Delivered
If tracking shows that a package was delivered but you cannot locate it, check the delivery area and contact household members or neighbors who may have accepted it. You may also need to contact the shipping carrier.
If the package still cannot be located, email us so we can review the available order and tracking information.
Affiliate Purchases
Orders completed on Amazon or another third-party retailer’s website are governed by that retailer’s shipping and delivery policies. Questions about those deliveries must be directed to the retailer.
Contact
For shipping questions, email: