Returns & Refunds
Last updated: September 22, 2026
We want you to feel confident ordering from Willow & Fern Oasis. Because we offer different types of products, return eligibility depends on what you purchased.
Affiliate Purchases
Some products featured on this website are sold and fulfilled by third-party retailers, including Amazon. Purchases made through an affiliate link are subject to that retailer’s return and refund policies. Willow & Fern Oasis cannot process returns, exchanges, or refunds for purchases completed on another retailer’s website.
Print-on-Demand Products
Print-on-demand products are made specifically for each order. We cannot accept returns or exchanges for choosing the wrong size or color, changing your mind, or ordering by mistake.
If your order arrives damaged, defective, misprinted, or incorrect, email info@willowandfernoasis.com within 14 days of delivery. Include your order number and clear photographs of the product and packaging. After reviewing the issue, we will offer an appropriate replacement or refund.
Live Plants
Because live plants are perishable, they cannot be returned. Please inspect your plant when it arrives.
If a plant arrives severely damaged or dead, email info@willowandfernoasis.com within 48 hours of delivery. Include your order number and clear photographs of the plant and its packaging. Eligibility for a replacement or refund will be determined after the claim is reviewed.
Damage reported after 48 hours may not qualify because plant condition can be affected by care, temperature, handling, and the local environment after delivery.
Other Physical Products
To request a return for an eligible physical product, contact us within 14 days of delivery. The item must be unused and returned in its original condition and packaging.
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable. Do not mail a return before receiving return instructions from us.
Digital Products
Digital products cannot be returned after they have been downloaded, accessed, or delivered. If you receive a duplicate charge or cannot access a purchased file, contact us so we can investigate and correct the issue.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after processing or production has begun.
Refund Processing
Approved refunds are issued to the original payment method. Processing time depends on your bank or payment provider.
Contact
For questions or return requests, email: